Tech PipelineThe person on the first call stays on the work
Hanna leads every engagement from scoping through cutover. She reads the tickets, knows the operators, makes the calls on tradeoffs, and is the escalation path when something breaks. No handoff to a junior layer. No account manager sitting between you and the person doing the work.
What that means for the work
Judgment does not get lost in a handoff. The person who scoped the work is the person making the calls during execution. Context stays intact. When something breaks, you reach the person who understands the decision path, not a coordinator reading from notes.
Scope stays honest
The person scoping the work is going to execute it. That usually keeps the scope realistic and the timeline grounded.
Decision path is clear
One lead on your side, one on ours. No decision needs to be ratified across layers. Escalations get resolved in a working session, not forwarded.
Tradeoffs happen live
When you hit a blocker or a scope boundary, the call gets made on the spot by someone who understands both the constraint and the goal.
Exit is clean
When the work runs without us, we leave. There is no incentive to stretch the engagement because the next one is already on the calendar.
How senior operators work
Close to the queue. Deep in the ticketing system. Reading the logs and the exception paths. Present for the interviews and the operator walkthroughs. Present for the escalations. In the room for the cutover. Staying through the first month of steady state to make sure the operating model holds.
Stays close to the decision path
Knows why a tradeoff was made and can remake it if conditions change. No judgment gets lost in a relay.
Reduces relay risk
Escalations do not get reframed by a coordinator. Context does not degrade across layers.
Makes the call in the moment
When you hit a blocker during cutover, the decision does not need approval from somewhere else.
Takes responsibility for the work
The person who said something was worth doing is the person doing it.
Hanna De Boer
Chief Executive Officer
Hanna leads Tech Pipeline and runs every engagement. Her background is in HR and operations leadership across professional services and advisory firms. She has built HR teams through scaling periods, restructured organizations, and lived through the failures that happen when systems and process do not scale alongside headcount.
She holds CIPD Level 7 in Strategic People Management, SHRM Senior Certified Professional, and change management accreditation. The value is less the credential and more what it signals: pattern recognition for how operations breaks when an organization grows fast, and direct knowledge of where people, systems, and process tend to come apart.
On an engagement she runs the scoping call, leads the discovery and diagnosis, stays through execution, and is present for cutover. She is also the person you escalate to when something needs a call made.
View LinkedIn ProfileOn the engagement you get
Scoping call with the person who will lead the work
Weekly written status on a fixed day and time
Direct escalation path for issues that need a call made
Presence through cutover and the first cycles of live operation
Written operating documentation with named owners before handoff
You do not get a kickoff with unfamiliar names, a glossy deck, an account manager who has never read your ticketing system, or work that gets handed to a junior bench when the senior operator gets busy.
How the work reads
Specific, not abstract
Name the queue, the field, the SOP, the owner. If we cannot name it, we do not know the problem well enough.
Short updates, not slides
Bullets on what moved, what is blocked, what is next. Context when it matters.
Comfortable saying no
We push back on scope that does not belong in this phase. That includes scope we proposed.
Log the decisions
Running record of what was decided and why. Keeps the next person from undoing a call they lack context on.
Start with the scoping call
Thirty minutes on the system, the process, what has been tried, and what keeps breaking. That call is run by the person who would lead the engagement.